Returns & Refund Policy
We want you to love your purchase! Each of our tumblers and mugs is handmade with care, and we stand behind the quality of our work. However, if there is a problem with your order, we’re here to help.

​

Returns
Due to the handmade and personalized nature of our items, we do not accept returns for change of mind. Please make sure to review your order carefully before checking out.

​

Refunds & Replacements
We only offer refunds or replacements in the following cases:

Your item arrives damaged

You receive the wrong item

There is a significant fault with the product

​

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your item. To help us resolve the issue quickly, please provide:

• Your order number

• A clear photo of the item and the packaging

• A description of the issue

• We will review your request and, if approved, offer a replacement or a refund.

​

Custom & Personalized Items
Please note: Custom or personalized items are non-refundable unless they arrive damaged or defective. Be sure to double-check spelling, names, and design details before placing your order.

​

Shipping Costs
Refunds do not include original shipping charges unless the error was on our part. In some cases, you may be asked to return the item. If so, we’ll provide return instructions and cover the return shipping if the item was incorrect or faulty.

​

Shipping Information
We’re excited to send a little handmade happiness your way! Below is everything you need to know about how we handle shipping.

​

Processing Time
All of our items are handmade to order. Please allow 3–7 business days for us to create and package your order before shipping. For larger orders or during busy periods, processing times may be slightly longer — but we’ll always keep you updated.

​

Shipping Methods & Times
We ship via [Royal Mail / Evri / Hermes / etc. – insert your chosen carrier]. Once dispatched, estimated delivery times are:

UK Standard Shipping: 2–4 business days

UK Tracked Shipping (if offered): 1–2 business days

International Shipping: 7–21 business days (varies by location)

Please note that delivery times are estimates and may vary due to postal delays or customs processing (for international orders).

​

Shipping Costs
Shipping is calculated at checkout based on your location and the size of your order. We aim to keep shipping affordable and fair. Occasionally we may offer free shipping on promotions or for orders over a certain value.

​

International Orders
We do ship internationally! Please be aware that:

Customs fees, taxes, or import duties may apply depending on your country.

These fees are the responsibility of the buyer and are not included in the product or shipping cost.

 

Tracking Your Order
If you selected a tracked shipping option, a tracking number will be provided once your order has shipped. You can use this to monitor the progress of your delivery.