Frequently Asked Questions (FAQs)
1. What kind of products do you sell?
We offer a wide range of handmade crafts and unique gifts, including home décor, personalized items, seasonal gifts and more. Every piece is thoughtfully made to add a special touch to your life or the lives of your loved ones.
2. Do you offer custom or personalized orders?
Yes! Many of our items can be customized with names, colors, or messages. If you’re looking for something special, please contact us before ordering, and we’ll be happy to discuss the options.
3. How can I place an order?
Browse our collection, add your favourite items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
4. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.
5. How long will it take to receive my order?
Processing times are usually [3-5 business days], depending on whether the item is made-to-order. Shipping times vary by location and shipping method chosen.
6. Do you ship internationally?
Yes, we offer international shipping. Please note that delivery times and shipping costs may vary based on your location.
7. How much is shipping?
Shipping costs are calculated at checkout based on your location and order weight.
8. Can I cancel or change my order?
If you need to make changes, please contact us within 24 hours of placing your order. After that, we may have already started crafting or shipping your items.
9. What is your return policy?
We accept returns on non-personalized items within [30 days] of delivery. Items must be unused and in their original condition. Personalized or custom-made items are non-refundable unless they arrive damaged or defective.
10. My item arrived damaged – what should I do?
We're so sorry to hear that! Please contact us within [7 days] of receiving your order with a photo of the damaged item, and we’ll work with you to make it right.
11. How can I contact you?
You can reach us anytime at craftytriocreations@icloud.com or through the contact form on our website. We aim to respond within 24–48 hours.